On a large platform like Ebay a certain number of fraudsters is probably unavoidable. Ebay claims that it tries best as it can to protect its honest users and even provides some kind of insurance (but only) if payments are made via its 100% subsidiary PayPal.
The question is: How does Ebay really react once a specific fraudster is identified? In my experience ebay actually seems to side with the fraudster:
At one time I had bought two items from some belgian seller named MaxxTools (a shop registered to some Jelle Palmans). Allegedly the products were 1) a “brand new” cordless tacker and 2) a specific brand/high quality drill bit. Neither information was true: The sent tacker was a previously owned one, with a broken charger and a dead battery pack and the “drill bit” was not the advertised high quality brand but a cheap low end product. It was pretty obvious that this seller had no intention of doing honest business.
In this case the cross-border postage to send the garbage back to the seller was actually quite expensive.. (But Ebay forces you to throw more good money after the bad one before you can qualify for their PayPal reimbursement. And if you payed via PayPal that’s the only road offered by Ebay if you have to “create a case”! Thereby Ebay forces you to surrender the little leverage you might still have had left against the fraudster.. without pressure from ebay the fraudster now has no reason to pay for the damages.. thanks to Ebay you can no longer tell him “I’ll return you the obviously fraudulent merchandise but you pay the postage!”)
One might argue that it could have been worse and as a first time victim at least one got the PayPal reimbursement – so being stuck with the return postage is just the risk of using Ebay.
However Ebay did not terminate the fraudulent seller – who still happily continued to conduct his mischief on Ebay many month later. So probably I wasn’t the first victim of that seller and probably not the last one either.. and Ebay just kept on standing by to let it happen. *That* makes Ebay an accomplice and consequently they should take full responsibility for the damages.. which they refuse – hiding behind the insurance rules of “independent” PayPal.. as if their responsability had anything to do with some insurance I might or might not have.
PS: I had had a similar case before.. where some private seller had claimed to sell a specific type of product (citing the specific product ID) only to then deliver some similar but cheaper low-end product. Again Ebay obstructed any chance to recover the lost return postage..
This is what I call a foul business practice!